Our Policies
By opting-in to receive communications, you consent and agree to Caritas Aotearoa New Zealand collecting and handling your personal information in accordance with our privacy policy. If you have any questions or wish to view or amend your information, please email us at PrivacyOfficer@caritas.org.nz or call 0800 22 10 22.
Privacy
Our staff understand the responsibility to protect personal information from unauthorised use, and protect people from any harm that could result. The policy sets out the principles used by CANZ to collect, use, disclose and store personal information, and forms the basis of how CANZ will handle, process, manage and destroy personal information
Complaints Policies
Caritas has a Complaints Handling Policy which enables us to respond appropriately to concerns. Any person may make a complaint against Caritas. Should you want to make a complaint, please contact Caritas and ask for the Complaints Manager.
Safeguarding
Caritas' suite of Safeguarding policies was created to protect the people we serve, particularly children, at-risk or vulnerable adults and beneficiaries of assistance, from any harm that might be caused due to their coming in contact with CANZ in its charity, humanitarian and development activities.
Caritas Internationalis Management Standards
Caritas operates under a set of Caritas Internationalis Management Standards including a Code of Conduct. The CIMS are instruments and practices to promote the spirit of communion and organisation, solidarity, mutual support and fraternal cooperation and are shared by Caritas Internationalis members across the globe. They address the professional nature of our mission. They highlight the necessary skills and attitudes, such as accountability and expertise and expected behaviours in our work for charity and justice.
More information about the CIMS can be found on their website: www.caritas.org.
Council for International Devlopment (CID)
Caritas is a member of the Council for International Development (CID), a national umbrella agency for Aotearoa New Zealand's international NGOs and organisations working in international development and humanitarian response. Caritas abides by the CID Code of Conduct.
CID may be contacted for any breach of the CID Code of Conduct through this link:
Compliance
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Caritas believes trust is built through openness, honesty and genuine connection with the people and communities we serve.
We are committed to being transparent, approachable and authentic in the way we communicate and engage with others. We value listening as much as sharing information and encourage open, two-way conversations wherever appropriate.
We aim to explain our decisions clearly and share the reasons behind them, so people feel informed, respected and heard, even when decisions may be difficult.
We recognise the trust placed in us by our communities, church, supporters, donors and funders. We are committed to using our resources responsibly, being accountable for our actions and sharing information about our work, achievements and the difference we make.
We will balance openness with our responsibility to respect privacy, confidentiality and the wellbeing of those we work alongside.
Through these commitments, we aim to strengthen relationships, build trust and work together towards positive outcomes for our communities.